Support

We provide different level of support. Even on crm deployments, which are originally not made by us!

First Level Support

  • Basic “how-to” questions
  • User creation, deletion and modification
  • Security setup
  • Assigning users to specific groups
  • Administration and settings within the application

Second Level Support

  • The application of service packs for MS Dynamics CRM as per Microsoft releases
  • Advanced migration of data
  • Operational Errors
    • Standard error message
    • Feature malfunction
    • Data correction

Third level support

  • Customizations to the existing modules
    • Process and configuration changes
    • Definition of new workflows
    • New report generation
    • Custom field addition
    • Integration with other applications/systems/services
  • Troubleshooting requiring deeper investigation after level 2 escalation
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