Monthly Archives: September 2013

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Performance is slow if the AsyncOperationBase table becomes too large in Microsoft Dynamics CRM

When you run Microsoft Dynamics CRM 4.0 or Microsoft Dynamics CRM 2011, the AsyncOperationBase table grows to be very large. When the table contains millions of records, performance is slow.

To resolve this problem, perform a cleanup of the AsyncOperationBase table by running the following script against the<OrgName>_MSCRM database, where the placeholder<OrgName> represents the actual name of your organization.

Warning Before you clean up the data, be aware that completed system jobs have business value in some cases and have to be stored for a long period. Therefore, you should discuss this with your organization’s administration staff first.

System jobs that are affected:

  • SQM data collection. Software Quality Metrics collects data for the customer experience program.
  • Update Contract States SQL job. This job runs one time per day at midnight. This job sets the expired contracts to a state of Expired.
  • Organization Full Text Catalog Index. Populates full text index in db for searching Microsoft Knowledge Base articles in CRM.

If recurring jobs were canceled, they will be removed.

Notes

  • For Microsoft Dynamics CRM 4.0 The SQL script in this Knowledge Base article is a one-time effort only. You can add this as a SQL job to run on a recurring nightly, weekly, or monthly basis. As your CRM runs, you have to either apply this article weekly, depending on your business needs, or apply the solution by writing custom BULK DELETE jobs. (Refer to our CRM SDK documentation on the BulkDeleteRequest.QuerySet property, on the BulkDeleteRequest class, and on the order of deletion).
  • For Microsoft Dynamics CRM 2011 The SQL script in this Knowledge Base article is a one-time effort only. You can add this as a SQL job to run on a recurring nightly, weekly, or monthly basis. As your CRM runs, you have to either apply this article weekly, depending on your business needs, or apply the solution by using BULK DELETE jobs by defining a job by using the BULK DELETE wizard.
  • Make sure that the AsyncOperation records for workflows and the corresponding records are deleted from theWorkflowLogBase object.
  • Make sure that all the corresponding bulkdeletefailure records are deleted.
  • Make sure that only the following Async operation types are deleted if the state code of the types is 3 and the status code of the types is 30 or 32:
    • Workflow Expansion Task (1)
    • Collect SQM data (9)
    • PersistMatchCode (12)
    • FullTextCatalogIndex (25)
    • UpdateContractStates (27)
    • Workflow (10)
IF EXISTS (SELECT name from sys.indexes
                  WHERE name = N'CRM_AsyncOperation_CleanupCompleted')
      DROP Index AsyncOperationBase.CRM_AsyncOperation_CleanupCompleted
GO
CREATE NONCLUSTERED INDEX CRM_AsyncOperation_CleanupCompleted
ON [dbo].[AsyncOperationBase] ([StatusCode],[StateCode],[OperationType])
GO

declare @DeleteRowCount int
Select @DeleteRowCount = 2000
declare @DeletedAsyncRowsTable table (AsyncOperationId uniqueidentifier not null primary key)
declare @continue int, @rowCount int
select @continue = 1
while (@continue = 1)
begin      
begin tran      
insert into @DeletedAsyncRowsTable(AsyncOperationId)
      Select top (@DeleteRowCount) AsyncOperationId from AsyncOperationBase
      where OperationType in (1, 9, 12, 25, 27, 10) AND StateCode = 3 AND StatusCode in (30, 32)     
       Select @rowCount = 0
      Select @rowCount = count(*) from @DeletedAsyncRowsTable
      select @continue = case when @rowCount <= 0 then 0 else 1 end      
        if (@continue = 1)        begin
            delete WorkflowLogBase from WorkflowLogBase W, @DeletedAsyncRowsTable d
            where W.AsyncOperationId = d.AsyncOperationId             
 delete BulkDeleteFailureBase From BulkDeleteFailureBase B, @DeletedAsyncRowsTable d
            where B.AsyncOperationId = d.AsyncOperationId
 delete WorkflowWaitSubscriptionBase from WorkflowWaitSubscriptionBase WS, @DeletedAsyncRowsTable d
 where WS.AsyncOperationId = d.AsyncOperationID 
            delete AsyncOperationBase From AsyncOperationBase A, @DeletedAsyncRowsTable d
            where A.AsyncOperationId = d.AsyncOperationId             
            delete @DeletedAsyncRowsTable      
end       
commit
end
--Drop the Index on AsyncOperationBase
DROP INDEX AsyncOperationBase.CRM_AsyncOperation_CleanupCompleted

 

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Cleaning up CRM Sync Entry tables

If you’re CRM system has been up and running for a long period of time and your users have the CRM Outlook client installed (or have had it installed in the past) you’ll find many tables starting in SyncEntry_ as well as SubscriptionStatistics_ in your database. These tables are used to track items that are synchronized down to users client machines, however, when users get new client machines or leave the company the tables are left behind indefinitely.  This script has become a cleanup step we run with our customers prior to upgrading or periodically to prune out old sync data.

Important NOTES about this script:

  • Always make a backup before running this script against your DB.
  • Running scripts that modify your database are not supported, thus we’ve gone to great lengths to test this and make sure that all entries are cleaned out.  As of today this script can successfully run on:
    • CRM 4.0 UR7 and greater
    • CRM 2011 RTM through CRM 2011 Update Rollup 8
  • Do not modify any parameters or joins in this script or you could risk data damage
  • The script currently deletes all sync data older than 90 days
  • If a users sync entry data were to be deleted, the next time the user attempts to sync their client, the data would be rebuilt automatically
  • To test the script you can edit the “SET @execute = 1” and set it to a “0”, this will allow the script to run in a read-only mode and print out the SQL statements it would run to delete the tables.

 

Declare 
      @SyncEnt    varchar(60),
      @syncId     uniqueidentifier,
      @SQL        nvarchar(MAX), 
      @execute bit

--To run the deletions set this to 1, if it is 0 it will only print the statements
SET @execute = 1 

DECLARE CRMSync_cursor CURSOR FOR

SELECT Replace(SyncEntryTableName,'SyncEntry_','') as SyncEntryGUID, SubscriptionId from subscription 
where LastSyncStartedOn < GetDate()-90 or LastSyncStartedOn is NULL

OPEN CRMSync_cursor
FETCH NEXT FROM CRMSync_cursor INTO @SyncEnt, @syncId
WHILE @@Fetch_Status = 0
BEGIN
      IF  EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID('subscriptionStatistics_'+@SyncEnt) AND type in (N'U'))
      BEGIN
            SET @SQL = 'DROP TABLE SubscriptionStatistics_' +(@SyncEnt)
            IF @execute=1 EXEC sp_executesql @SQL
            IF @execute=0 PRINT @SQL
            IF @execute=1 PRINT 'Dropped table: SubscriptionStatistics_'+(@SyncEnt)+ ' with error: ' + CAST(@@ERROR as varchar(255))
      END
      ELSE
            IF @execute=1 PRINT 'SubscriptionStatistics table does not exist for subscriptionID: ' + CAST(@syncId as varchar(50))

      IF  EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID('SyncEntry_'+@SyncEnt) AND type in (N'U'))
      BEGIN
            SET @SQL = 'DROP TABLE SyncEntry_' +(@SyncEnt)
            IF @execute=1 EXEC sp_executesql @SQL
            IF @execute=0 PRINT @SQL
            IF @execute=1 PRINT 'Dropped table: SyncEntry_'+(@SyncEnt) + ' with error: ' + CAST(@@ERROR as varchar(255))
      END
      ELSE
            IF @execute=1 PRINT 'SyncEntry table does not exist for subscriptionID: ' + CAST(@syncId as varchar(50))

      SET @SQL = 
            'delete from SubscriptionManuallyTrackedObject where subscriptionId = ''' + CAST(@syncId as varchar(50)) + ''';' +
            'delete from subscriptionclients where subscriptionId = ''' + CAST(@syncId as varchar(50)) + ''';' +
            'delete from Subscriptionsyncinfo where subscriptionId = ''' + CAST(@syncId as varchar(50)) + ''';' +
            'delete from subscription where subscriptionId = ''' + CAST(@syncId as varchar(50)) + ''''
      IF @execute=1 EXEC sp_executesql @SQL
      IF @execute=0 PRINT @SQL
      IF @execute=1 PRINT 'Dropped subscription table data for subscriptionId: ' + CAST(@syncId as varchar(50)) + ' with error data: ' + CAST(@@ERROR as varchar(255))
      FETCH NEXT FROM CRMSync_cursor INTO @SyncEnt, @syncId
END
CLOSE CRMSync_cursor
DEALLOCATE CRMSync_cursor
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Configuring CRM 2011 IFD

A really, really good article on how to configure CRM 2011 IFD:

http://dynamics.co.il/configuring-crm-2011-ifd/

 

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Microsoft Dynamics CRM 2013 OnPremise Licensing

Microsoft Dynamics CRM 2013 for on-premises deployment

Microsoft Dynamics CRM 2013 licensing from the Microsoft Dynamics pricelist starting 1 January 2014.
(18.09.2013)

  1.  Essential Light-weight access to custom applications
  • Read and write custom application data
  • Activity management, activity feeds
  • Access using Dynamics CRM desktop apps and mobile apps

Microsoft Dynamics CRM Essential User CAL: € 106,00
Microsoft Dynamics CRM Essential Device CAL: € 106,00

  1.  Basic Basic CRM, reporting, and custom applications
  • Basic CRM: Read and Write Accounts, Contacts, Cases, and Leads
  • Reporting, personal dashboards, and visualizations

Microsoft Dynamics CRM Basic User CAL: estimated pricing € 465,00
Microsoft Dynamics CRM Basic Device CAL: estimated pricing € 320,00

  1. Professional (Recommended) Full sales, service, marketing, and custom applications
  • Sales automation
  • Customer service automation
  • Marketing campaigns and lists
  • Manage System dashboards, charts, workflows & dialogs
  • Customize and administer Dynamics CRM

Microsoft Dynamics CRM Professional User CAL: estimated pricing € 1.337,00
Microsoft Dynamics CRM Professional Device CAL: estimated pricing € 1.070,00

  1. Microsoft Dynamics CRM Server 2013

You need a Server License for each running phisical or virtual instance of the software! (even for non-productive – development servers)

Microsoft Dynamics CRM Server 2013: estimated pricing € 6.690,00

  1. Access by External Users

Access by external (third party) users is included with the Server License; you do not need CALs unless using Microsoft Dynamics CRM client applications. External users are users that are not either your or your affiliates’ employees, or your or your affiliates’ onsite contractors or onsite agents.

  1. Administrative Users

Microsoft Dynamics CRM Server 2013 allows for up to two seperate devices or users to access instances of the server software only to administer those instances, which do not consume CALs.

  1. Workgroup Edition

There is only a estimated USD price. Expect the final price in euro to be higher than this:  estimated pricing $ 2.462,00

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